Refund policy
At Marnwell, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help. Please review our return and refund policy below.
Return Window
You have 14 days from the date your item is delivered to request a return. This window is automatically extended to account for weekends and public holidays.
Return Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition in which you received it
- In its original packaging, with all tags and labels attached
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
- Perishable goods
- Personal care and hygiene products
- Custom or personalized items
- Gift cards
- Items marked as final sale
How to Start a Return
To initiate a return, please contact us at contact@marnwell.store with your order number and the reason for your return. Our team will respond with detailed instructions.
Please do not send any item back before receiving return authorization from us.
Return Shipping
Customers are responsible for the cost of return shipping. Original shipping charges are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Restocking Fee
We do not charge any restocking fee (0%).
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at contact@marnwell.store with photos of the issue. We will arrange a replacement or a full refund at no additional cost to you.
Late or Missing Refunds
If you haven't received your refund after the stated processing time, please first check with your bank or payment provider, as processing can take additional time on their end. If you've done this and still haven't received your refund, contact us at contact@marnwell.store.
Contact Us
For any questions about our return and refund policy, please reach out to us:
📧 contact@marnwell.store
This policy applies only to items purchased after its publication or last update.